How to Delete a Store on Shopify: A Step-by-Step Guide
By Sam Thomas Davies Head of Content
@ Sleeknote

In this step-by-step guide, we will walk you through the process of deleting a store on Shopify. Whether you’re closing down your business, starting a new venture, or simply need a fresh start, deleting your Shopify store is a straightforward process. However, it is important to understand the consequences, prepare beforehand, and take necessary precautions to ensure a smooth transition.

Why Would You Want to Delete a Store on Shopify?

There are various reasons why you might consider deleting your Shopify store. Perhaps you are closing down your business and no longer need an online presence. Alternatively, you may be rebranding or pivoting your business strategy, which requires starting afresh. Regardless of the reason, it is essential to understand the implications and take proactive steps to safeguard your data and ensure a seamless transition.

Another reason why you might want to delete a store on Shopify is if you have decided to switch to a different e-commerce platform that better suits your business needs. Shopify is a popular choice for many online businesses, but there may be instances where another platform offers more advanced features or better integration options with your existing systems. In such cases, deleting your Shopify store allows you to migrate your data and settings to the new platform smoothly.

Understanding the Consequences of Deleting a Store on Shopify

Before proceeding with the deletion process, it’s important to be aware of the consequences. When you delete your store, all associated data, including products, order history, customer information, and settings, will be permanently erased. Shopify does not provide an option to recover this data once it is deleted. Therefore, it is crucial to back up your data and take necessary precautions to avoid any loss.

Additionally, deleting your store will also impact your search engine rankings, as your online presence will cease to exist. It is recommended to notify your customers, update your SEO settings, and take measures to minimize any negative effects on your business.

Furthermore, deleting your store may also result in the loss of any active subscriptions or integrations that were connected to your Shopify account. It is important to review and cancel any subscriptions or integrations before deleting your store to avoid any unexpected charges or disruptions to your business operations.

Preparing Before Deleting Your Shopify Store

Before proceeding with the deletion process, it is essential to prepare and perform a series of steps to safeguard your data and inform important stakeholders, such as customers and partners. Let’s dive into the preparations you should make:

Preparing Before Deleting Your Shopify Store

Before proceeding with the deletion process, it is essential to prepare and perform a series of steps to safeguard your data and inform important stakeholders, such as customers and partners. Let’s dive into the preparations you should make:

1. Backup your data: Before deleting your Shopify store, it is crucial to create a backup of all your important data, including product information, customer details, and order history. This backup will serve as a safety net in case you need to retrieve any information in the future.

Step 1: Back Up Your Store Data

Your store data is invaluable, and it is crucial to have a backup before proceeding with the deletion. Shopify provides various options to export your data, including products, customers, orders, and other essential information. It is advisable to export this data and save it securely on your computer or cloud storage.

Having a backup of your store data ensures that you have a copy of all your important information in case anything goes wrong during the deletion process. It also allows you to easily restore your store if you decide to reopen it in the future.

To export your data, go to the Shopify admin dashboard and navigate to the “Settings” tab. From there, click on “Export” and select the types of data you want to export. Shopify will generate a file that you can download and save to your preferred location.

Step 2: Cancel All Active Subscriptions and Services

Prior to deleting your store, it is crucial to cancel any active subscriptions or services associated with your Shopify account. This includes third-party apps, integrations, plugins, and any additional services you may have subscribed to. Failure to cancel these subscriptions can result in ongoing charges even after your store is deleted.

Additionally, it is important to review your billing history and ensure that all outstanding charges have been settled before proceeding with the deletion of your store. This will help avoid any potential issues or disputes regarding unpaid fees in the future.

Step 3: Settle Any Outstanding Payments or Refunds

Ensure that all outstanding payments and refunds are settled before deleting your store. This includes any outstanding invoices, pending refund requests, or unsettled transactions. By taking care of these financial obligations, you can avoid any complications or disputes in the future.

One way to ensure that all outstanding payments are settled is to review your financial records and cross-reference them with your customer database. This will help you identify any unpaid invoices or pending payments that need to be addressed. Reach out to customers who have outstanding balances and provide them with clear instructions on how to make the payment. Keep track of all communication and follow up until the payment is received.

In addition to outstanding payments, it is important to address any pending refund requests. Review your refund policy and ensure that you are following it consistently. Communicate with customers who have requested refunds and provide them with updates on the status of their request. Process refunds promptly and keep records of all refund transactions for future reference.

Step 4: Remove Custom Domains and Email Forwarding

If you have set up custom domains and email forwarding for your store, it is important to remove these configurations to prevent any interruptions or complications. Shopify provides easy-to-follow instructions to remove custom domains and email forwarding, ensuring a smooth transition.

Custom domains allow you to have a unique web address for your online store. However, when migrating to a new platform or making changes to your website, it is necessary to remove these custom domains. This ensures that your store’s URL is properly redirected and that there are no conflicts with the new platform.

Similarly, if you have set up email forwarding for your store’s domain, it is crucial to remove these configurations. Email forwarding allows you to receive emails sent to your custom domain’s email address in your personal or business email account. By removing email forwarding, you can avoid any issues with email delivery during the transition process.

Step 5: Delete Third-Party Apps and Integrations

As mentioned earlier, it is essential to cancel any active subscriptions and delete third-party apps and integrations. Navigate to your Shopify admin panel and remove any unnecessary or unused apps. Be sure to review their uninstallation instructions to ensure a clean removal, and consider any data backup or migration needs associated with these apps.

Deleting third-party apps and integrations is crucial for maintaining the security and efficiency of your Shopify store. These apps and integrations may have access to sensitive customer data or could potentially conflict with your store’s functionality. By removing unnecessary or unused apps, you can streamline your store’s performance and reduce the risk of data breaches or compatibility issues.

When deleting third-party apps, it is important to follow the uninstallation instructions provided by the app developers. Some apps may require specific steps to ensure a clean removal, such as deactivating certain features or disconnecting integrations. By carefully following these instructions, you can avoid any lingering traces of the app that could potentially impact your store’s performance or security.

Step 6: Uninstall and Delete Themes

If you have installed themes to customize the appearance of your store, it is crucial to uninstall and delete them before deleting your store. Navigate to the Themes section in your Shopify admin panel and select the ‘Actions’ dropdown next to the theme you want to remove. Choose the ‘Delete’ option to permanently remove the theme from your store.

Step 7: Review and Export Order History and Customer Data

Prior to deleting your store, it is important to review and export your order history and customer data. This information is invaluable for future references, analysis, and customer retention strategies. Shopify provides options to export order history and customer data, ensuring that you have a copy of vital information.

Step 8: Notify Customers About the Closure of the Store

Communicating with your customers is crucial when closing down your Shopify store. Notify them in advance about the closure and provide information about any alternative ways to reach your business, such as a new website or physical store. Maintaining good communication not only helps in retaining customer loyalty but also leaves a positive impression despite the store closure.

Step 9: Disable Checkout and Remove Payment Gateways

Before deleting your Shopify store, it is important to disable the checkout process and remove any active payment gateways. This prevents customers from placing orders while ensuring that no payments are processed. Shopify provides easy-to-follow instructions to disable the checkout process and remove payment gateways, guaranteeing a smooth transition.

Step 10: Review and Update SEO Settings for Deletion

As mentioned earlier, deleting your store will impact your search engine rankings. To minimize any negative effects on your business, it is crucial to review and update your SEO settings. Consider providing redirects to relevant pages or your new website, and make sure to remove any indexed pages associated with your store.

Step 11: Disable Analytics, Tracking Codes, and Pixels

If you have set up analytics, tracking codes, or pixels on your store, it is important to disable these before deleting your store. This ensures that no data is collected after the closure and helps avoid any discrepancies or privacy concerns.

Step 12: Review and Remove Any Remaining Content or Files

Finally, review your store for any remaining content, files, or media that may be left behind. This includes images, videos, documents, or any additional files you may have uploaded during the store operation. Removing these ensures a clean deletion process and avoids any unwanted remnants.

Finalizing the Deletion Process on Shopify

Once you have completed all the necessary preparations and precautions, it’s time to finalize the deletion of your Shopify store. Follow these steps to delete your store:

  1. Login to your Shopify admin panel.
  2. Click on ‘Settings’ in the lower-left corner of the screen.
  3. Select ‘Plan and permissions’ from the dropdown menu.
  4. Scroll down and click ‘Close store’ under the ‘Store status’ section.
  5. Confirm your decision by selecting an appropriate reason for closure.
  6. Click on ‘Close store’ to initiate the deletion process.

Confirming the Closure of Your Shopify Store Account

After initiating the deletion process, Shopify will send a confirmation email to the account owner’s email address. This email contains a link to confirm the closure of your store. Clicking this link confirms the closure and completes the deletion process. Ensure that you check your email and confirm the closure to finalize the deletion of your Shopify store.

What Happens After Deleting a Store on Shopify?

Once your store is deleted on Shopify, all associated data, settings, and online presence will cease to exist. Your customers will no longer be able to access your store, and your domain will no longer be active. It is important to update your customers, redirect them to alternative platforms if applicable, and consider any legal or financial obligations related to the closure.

How to Reactivate a Deleted Shopify Store (If Possible)

Shopify provides an option to reactivate a deleted store within a specific timeframe. However, it is important to note that not all deleted stores can be reactivated. To check if reactivation is possible, contact Shopify’s support team and provide them with the necessary details. They will guide you through the process, if applicable.

Deleting a store on Shopify is a significant decision that requires careful consideration and preparation. By following these step-by-step instructions, understanding the consequences, and taking necessary precautions, you can navigate through the process smoothly. Remember to back up your data, communicate with your customers, and update your online presence accordingly. With the right approach, closing down a Shopify store can be a seamless transition to new beginnings.