Mogens Guides – Checklist to Usability Tests

Checklist to Usability Tests

1

Your assignment is: To understand what the test subject is thinking.

2

Your role as the moderator must remain neutral, and you cannot affect the test subject in any way (no resigned sighs)

3

If you want to record the usability test for a colleague, boss or customer, you need to download a screen recording program, such as Camtasia, prior to the test. Remember to check if the microphone works.

4

If you use a Macbook, remember to have a regular extern mouse so people who don’t use Macbooks are able to use the mouse as well.

5

Open a new browser in Incognito, Private mode, etc. so your previous Google search history doesn’t affect the test, and there will be no saved items in the cart. Remember to start a new Incognito or Private session after each test.

6

Always have coffee or water ready for the participants.

7

Think about what you want to offer your test subjects in return for their participation. It could be a gift certificate for Amazon – almost everyone can use that. Or perhaps a gift certificate for your own online store.

8

If the test subject asks you questions, you answer:

– What do you think that means?
– Why do you think it works like that?
– What would you do if I wasn’t sitting here?

9

If the tests subject is surprised by something, you ask:

– Was that what you expected?

10

If the test subject seems worried that the test won’t prove useful, tell them:

– You’re doing a really good job
– I’m learning a lot here

11

Questions you will repeat during the test:

– What are you thinking?
– What are you looking at?
– What are you doing on the site now?

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