How to Change Your Shopify Email Address Easily
By Sam Thomas Davies Head of Content
@ Sleeknote

In today’s digital age, having a professional and reliable email address is essential for any online business. This holds true for Shopify store owners as well. In this comprehensive guide, we will walk you through the process of changing your Shopify email address step-by-step, ensuring a smooth transition without any hassle.

Why you might need to change your Shopify email address

There could be several reasons why you may need to change your Shopify email address. Perhaps you want to rebrand your business and align your email address with your new brand identity. Alternatively, your current email address may no longer be active or accessible, requiring you to update it to maintain effective communication with your customers. Regardless of the reason, Shopify makes it simple and straightforward to update your email address without losing any valuable data or disrupting your business operations.

One additional reason why you might need to change your Shopify email address is if you have recently hired a new employee or team member who will be responsible for managing your email communications. In this case, it may be necessary to update the email address associated with your Shopify account to ensure that the new team member has access to all relevant information and can effectively communicate with customers.

Another situation where changing your Shopify email address may be necessary is if you have experienced a security breach or suspect unauthorized access to your current email account. By updating your email address, you can enhance the security of your Shopify account and protect sensitive customer information from potential threats.

Understanding the importance of a professional email address for your Shopify store

Before we dive into the specifics of changing your Shopify email address, let’s discuss the significance of having a professional email address for your online store. A professional email address not only enhances your brand’s credibility but also establishes trust with your customers. Using a generic email address like “” may give the impression that your store is less legitimate or reputable. On the other hand, having an email address that reflects your store’s domain name, such as “,” adds a professional touch and reinforces your brand identity.

Furthermore, maintaining a professional email address allows you to separate your business correspondence from your personal emails, ensuring a streamlined and organized communication process. This distinction becomes particularly crucial as your business grows, and you need to handle a higher volume of customer inquiries, order confirmations, and other essential communication.

In addition to enhancing credibility and establishing trust, a professional email address also offers other benefits for your Shopify store. One such benefit is improved deliverability. When you use a professional email address, your emails are less likely to be marked as spam by email filters, ensuring that your important messages reach your customers’ inboxes.

Step-by-step guide on changing your Shopify email address

Now that we understand the importance of a professional email address, let’s explore the step-by-step process of changing your Shopify email address. Follow these instructions carefully to ensure a seamless transition:

Step 1: Accessing your Shopify account settings

To begin the process, log in to your Shopify account using your existing email address and password. Once logged in, navigate to the admin dashboard, where you will find various sections related to managing your store.

Step 2: Locating the ‘Email’ section in your Shopify account settings

In the left-hand sidebar of your admin dashboard, locate and click on the “Settings” tab. This will expand a submenu with several options. Scroll down until you find the “Email” section and click on it to proceed.

Step 3: Verifying your current email address in Shopify

Before making any changes, Shopify will ask you to verify the email address associated with your account. This verification step is essential to protect your account’s security and ensure that only authorized individuals can make changes to crucial account details. Follow the instructions provided by Shopify to verify your current email address.

Step 4: Updating your email address in the ‘Email’ section

With the verification complete, you can now proceed to update your email address. In the “Email” section, you will find an option to enter a new email address. Carefully enter your desired email address, double-checking for any typos or mistakes. Keep in mind that Shopify only allows you to associate one email address with your account at a time.

Step 5: Choosing a new email address for your Shopify store

When selecting a new email address for your Shopify store, it is advisable to use an address that aligns with your brand and domain name. This creates consistency and reinforces your store’s identity. If you need assistance in creating a professional email address, consult your domain provider or email hosting service for guidance.

Step 6: Ensuring the new email address is available and not already associated with another account

Once you have entered your desired email address, Shopify will automatically check its availability. If the address is already associated with another Shopify account, you will need to choose a different email address to ensure uniqueness. Take your time in selecting an available email address to avoid any future complications.

Step 7: Confirming the changes made to your Shopify email address

After entering the new email address, carefully review all the details for accuracy. Ensure that the email address is correctly spelled, associated with your brand, and aligns with your domain name. Once you are confident that all the information is correct, click the “Save” or “Update” button to confirm the changes. Your Shopify email address will now be updated to the newly provided address.

Step 8: Checking for any notifications or confirmation emails from Shopify after changing your email address

After successfully changing your Shopify email address, it is advisable to check your inbox for any notifications or confirmation emails from Shopify. These emails may contain important information or instructions regarding the updated email address. It is crucial to review and act upon any messages received to ensure a seamless transition.

Step 9: Troubleshooting common issues when changing your Shopify email address

Although the process of changing your Shopify email address is typically straightforward, you may encounter some common issues along the way. For instance, if you forget your password, Shopify provides a password recovery option to regain access to your account. Additionally, if you experience any technical difficulties or have questions during the process, don’t hesitate to reach out to Shopify’s support team for assistance.

Step 10: Updating other platforms or services linked to your previous Shopify email address

Once you have successfully changed your Shopify email address, it is crucial to update any other platforms or services linked to your previous email address. This may include email marketing software, CRM systems, payment gateways, or any other third-party services integrated with your Shopify store. By ensuring all your platforms and services are updated with the new email address, you can maintain consistent communication and streamline your business operations.


Changing your Shopify email address is a relatively simple process that can be completed in a few easy steps. By following our comprehensive guide, you can update your email address to reflect your brand identity, enhance credibility, and establish trust with your customers. Remember to choose a professional email address that aligns with your store’s domain name, and properly update all integrated platforms and services. With these actions, you can seamlessly transition to a new email address while maintaining effective communication and preserving the integrity of your Shopify store.

In addition to updating your email address, it is also important to regularly monitor and manage your inbox. This includes organizing your emails into folders or labels, setting up filters to automatically sort incoming messages, and regularly deleting unnecessary emails to keep your inbox clutter-free. By maintaining an organized and efficient email system, you can easily find important messages, respond to customer inquiries in a timely manner, and stay on top of your business communications.

Furthermore, it is recommended to regularly review and update your email signature. Your email signature is an opportunity to showcase your brand and provide important contact information to recipients. Make sure to include your name, position, company name, phone number, and any relevant social media links. A well-designed and professional email signature can leave a lasting impression on your customers and help establish your brand identity.