How to Cancel Shopify Payments: A Step-by-Step Guide
By Sam Thomas Davies Head of Content
@ Sleeknote

In this article, we will provide you with a step-by-step guide on how to cancel Shopify Payments. Whether you are considering switching to a different payment provider or have decided to use alternative payment gateways for your e-commerce store, understanding the process of canceling Shopify Payments is crucial. We will also cover various considerations, such as the impact on your store’s checkout process, pending payouts, and how to inform your customers about changes in payment options. Read on to learn more.

Why would you want to cancel Shopify Payments?

There can be several reasons why you might want to cancel Shopify Payments. One common reason is that you may have found an alternative payment gateway that better suits your needs or offers more favorable transaction fees. Additionally, you might be looking to streamline your payment process by consolidating multiple payment providers or moving to a platform that supports features not provided by Shopify Payments. Whatever the reason, understanding the cancellation process is essential.

Another reason why you might want to cancel Shopify Payments is if you are experiencing issues with the service, such as frequent payment processing errors or delays. These issues can negatively impact your business operations and customer satisfaction. By canceling Shopify Payments, you can explore other payment solutions that provide a more reliable and efficient payment processing experience.

Made for Shopify

Grow your Shopify store with website popups ๐Ÿ›๏ธ

Get more email subscribers and customers with Sleeknote’s Shopify-optimized forms, popups, quizzes, and gamification tools. (No designers or developers needed.)

Try Sleeknote for free โ†’

Understanding the process of canceling Shopify Payments

Cancelling Shopify Payments is a straightforward process. Follow the steps below:

Step 1: Log in to your Shopify admin panel.

Step 2: From the Shopify admin, go to Settings > Payments.

Step 3: In the Shopify Payments section, click on the “Manage” button.

Step 4: Scroll down to the “Cancel Shopify Payments” section and click on the “Cancel Shopify Payments” button.

Step 5: A confirmation pop-up will appear. Click on the “Cancel Shopify Payments” button to confirm the cancellation.

Once you have completed these steps, your Shopify Payments will be canceled, and you will no longer be able to process payments through Shopify Payments.

It’s important to note that canceling Shopify Payments does not automatically cancel any other payment gateways you may have set up. If you have additional payment gateways enabled, you will need to cancel them separately if desired.

Step 1: Accessing your Shopify admin dashboard

To begin the cancellation process, log in to your Shopify admin dashboard using your credentials. This is where you manage your store’s settings, including payment options.

Once you have logged in to your Shopify admin dashboard, you will be greeted with a user-friendly interface that allows you to navigate through various sections of your store. From here, you can access important features such as product management, order fulfillment, and customer support.

It is worth noting that Shopify provides a range of customizable themes and templates to enhance the visual appeal of your online store. You can easily modify the design and layout of your store by accessing the “Themes” section in your admin dashboard. This allows you to create a unique and professional-looking storefront that aligns with your brand identity.

Step 2: Navigating to the Payment providers section

Within your admin dashboard, navigate to the “Settings” tab located in the left-hand sidebar. From there, select “Payment Providers” from the drop-down menu. This will take you to the page where you manage your store’s payment settings.

Once you are on the Payment Providers page, you will see a list of available payment options for your store. This includes popular providers such as PayPal, Stripe, and Square. You can choose to enable or disable these payment options based on your preferences and the needs of your customers. Additionally, you may have the option to customize the settings for each payment provider, such as configuring the payment gateway or adding specific payment instructions for your customers. Take your time to explore the different options and select the payment providers that best suit your business.

Step 3: Finding the Shopify Payments option

On the Payment Providers page, scroll down to the “Payment Gateways” section. Locate the option for “Shopify Payments” and click on it.

Once you have clicked on the “Shopify Payments” option, you will be directed to a new page where you can manage the settings for this payment gateway. Here, you can configure various aspects such as transaction fees, supported currencies, and payment processing options.

It is important to note that in order to use Shopify Payments, you will need to provide certain information such as your business details, bank account information, and tax identification number. This information is necessary for Shopify to verify your identity and ensure secure payment processing for your customers.

Step 4: Cancelling Shopify Payments

Once you are on the Shopify Payments page, find the “Deactivate” or “Cancel” button. This will initiate the cancellation process. Confirm the cancellation by following any additional prompts or instructions provided by Shopify.

Before cancelling Shopify Payments, it is important to note that once you cancel, you will no longer be able to accept payments through Shopify Payments. You will need to set up an alternative payment gateway to continue accepting payments on your Shopify store. Make sure to research and choose a new payment gateway that suits your business needs.

What happens after cancelling Shopify Payments?

After canceling Shopify Payments, it is important to consider the aftermath. One crucial aspect is the impact on your store’s checkout process. Make sure to update your payment settings to reflect the new payment provider or gateway you intend to use. Failure to make these adjustments can lead to disruptions in your customers’ ability to check out and pay for their purchases.

Another important consideration after canceling Shopify Payments is the potential impact on your store’s transaction fees. Shopify Payments offers competitive rates for processing payments, and canceling this service may result in higher fees from alternative payment providers. It is advisable to research and compare the transaction fees of different payment options to ensure you are making the most cost-effective choice for your business.

In addition to updating your payment settings and considering transaction fees, it is also essential to communicate the change to your customers. Notify them through email, social media, or any other communication channels you use, informing them about the switch to a new payment provider. This transparency will help maintain trust and prevent any confusion or frustration during the checkout process.

Considerations before cancelling Shopify Payments

Before canceling Shopify Payments, there are a few key considerations to keep in mind. First and foremost, thoroughly research and compare alternative payment providers to ensure they meet your specific needs. Pay attention to transaction fees, security features, compatibility with your existing systems, and any other factors that are crucial to your business. Additionally, communicate the change in payment options to your customers to minimize confusion or frustration.

Another important consideration before canceling Shopify Payments is to review any contractual obligations or commitments you may have with the platform. Check if there are any termination fees or penalties associated with canceling the service before the agreed-upon period. It is essential to understand the financial implications of canceling Shopify Payments and factor them into your decision-making process.

Alternatives to Shopify Payments for your e-commerce store

When canceling Shopify Payments, it is essential to explore alternative payment gateway options. Some popular alternatives include PayPal, Stripe, Authorize.Net, and Braintree. Each of these providers offers unique features and transaction fees, so be sure to assess which one aligns best with your business requirements.

PayPal is a widely recognized and trusted payment gateway that allows customers to make purchases using their PayPal account or credit/debit cards. It offers a seamless checkout experience and provides robust fraud protection measures.

Stripe is another popular choice for e-commerce businesses. It offers a developer-friendly platform with customizable payment forms and supports various payment methods, including credit/debit cards, digital wallets, and local payment methods.

Exploring other payment gateway options

When exploring alternative payment gateway options, consider the transaction fees associated with each provider. Some payment gateways may charge a flat fee per transaction, while others might charge a percentage of the transaction amount. Evaluate these fees in relation to your average order value and overall sales volume to make an informed decision.

Assessing the security features of alternative payment providers

Security is paramount when selecting an alternative payment provider. Ensure that the provider you choose adheres to industry-standard security protocols, such as encrypted data transmission and secure storage of sensitive customer information. Look for certifications like PCI DSS compliance to provide peace of mind for both you and your customers.

The impact of canceling Shopify Payments on your store’s checkout process

Canceling Shopify Payments can have an impact on your store’s checkout process. It is crucial to update your payment settings in the admin dashboard to reflect the changes. This will ensure that customers are presented with the correct payment options and can complete their purchases seamlessly. Failure to update these settings promptly can lead to potential cart abandonment or frustrated customers.

What happens to pending payouts after canceling Shopify Payments?

When canceling Shopify Payments, it is important to consider any pending payouts from previous transactions. Typically, Shopify will process these payouts as scheduled even after the cancellation. However, it is advisable to review your payout settings or contact Shopify support for further clarification on how pending payouts will be handled in your specific case.

How to inform your customers about changes in payment options

Communication is key when making changes to payment options. To inform your customers about the changes, update your store’s website, and include a notice on your checkout page. Clearly explain the reasons for the changes and provide any necessary instructions or support channels for customers who may have questions or concerns.

Updating your store’s payment settings post-cancellation of Shopify Payments

After canceling Shopify Payments, it is crucial to update your store’s payment settings in the admin dashboard. Navigate to the “Payment Providers” section and configure the settings for your new payment provider or gateway. Ensure that all required integration steps are completed to guarantee a smooth transition for your customers.

Modifying checkout settings when using alternative payment gateways

When switching to alternative payment gateways, it is essential to modify your checkout settings accordingly. Depending on the chosen provider, you may need to adjust the checkout flow or customize the appearance of your checkout page. Take the time to familiarize yourself with the documentation or support materials provided by your new payment gateway to ensure a seamless integration.

Frequently asked questions about canceling Shopify Payments

1. Will canceling Shopify Payments impact my store’s transaction history? No, canceling Shopify Payments will not impact your store’s transaction history. You will still be able to access past transaction data through your Shopify admin dashboard.2. Can I cancel Shopify Payments and reactivate it later? Yes, you can cancel Shopify Payments and reactivate it later if needed. However, make sure to review any updated terms or conditions that may have been implemented during your absence to ensure that the service still aligns with your business requirements.3. Can I cancel Shopify Payments if I have pending chargebacks or disputes? It is advisable to resolve any pending chargebacks or disputes before canceling Shopify Payments. Contact Shopify support for guidance on how to best handle these situations.4. What happens to customer payment information after canceling Shopify Payments? Customer payment information is securely stored and managed by Shopify. Cancelling Shopify Payments does not affect the storage or security of this information. However, it is always good practice to review and comply with any applicable data privacy and protection regulations.5. Can I cancel Shopify Payments if I still have an outstanding balance? It is recommended to settle any outstanding balance with Shopify before canceling Shopify Payments. Contact Shopify support for assistance in resolving any outstanding financial matters.

Made for Shopify

Grow your Shopify store with website popups ๐Ÿ›๏ธ

Get more email subscribers and customers with Sleeknote’s Shopify-optimized forms, popups, quizzes, and gamification tools. (No designers or developers needed.)

Try Sleeknote for free โ†’

Troubleshooting common issues when canceling Shopify Payments

If you encounter any issues when canceling Shopify Payments, consider reaching out to the Shopify support team. They are equipped to provide guidance and resolve any technical or account-related issues that may arise during the process.

By following this step-by-step guide, you should now have a comprehensive understanding of how to cancel Shopify Payments. Remember to conduct thorough research, evaluate alternative payment providers, and ensure a smooth transition for your customers. Keep these considerations in mind and make informed decisions when it comes to managing your store’s payment options.

Thank you for reading!