How to Create a Business Email with Shopify: A Step-by-Step Guide
By Sam Thomas Davies Head of Content
@ Sleeknote

In today’s digital age, having a professional business email is crucial for establishing credibility and trust with your customers. This is especially true for Shopify store owners, as communication plays a vital role in building successful online businesses. In this comprehensive guide, we will walk you through the process of creating a business email with Shopify, step by step.

Why Having a Professional Business Email is Important for Your Shopify Store

A professional business email not only helps you project a more polished and trustworthy image to your customers but also enhances your brand identity. By using a business email that incorporates your domain name, such as, you convey professionalism and seriousness about your online business. Additionally, having a separate business email helps you keep personal and professional communications separate, streamlining your operations and improving productivity.

The Benefits of Using Shopify for Your Business Email

Shopify provides a seamless integration of business email functionality, making it an excellent choice for entrepreneurs looking for an all-in-one e-commerce solution. By using Shopify to create your business email, you can conveniently manage your domain and email settings within the same platform, eliminating the need for multiple accounts and complicated setups.

Moreover, Shopify’s user-friendly interface and intuitive design make it easy for even non-technical users to set up and manage their business email accounts. With Shopify, you can also access your emails on the go through their mobile app, ensuring that you never miss an important customer inquiry or order update.

Getting Started: Setting Up Your Shopify Account

To begin the process of creating a business email with Shopify, the first step is to sign up for a Shopify account. Shopify offers various pricing plans to cater to different business needs, so choose the one that fits your requirements. Once you’ve signed up, you’ll have access to the Shopify dashboard, where you can manage your online store, products, and settings.

Choosing a Domain Name for Your Business Email

Next, you’ll need to select a domain name for your business email. Your domain name serves as the foundation of your online presence, so it’s important to choose one that resonates with your brand and is easy to remember. Consider using your store’s name or a variation of it as your domain name.

Shopify provides domain registration services, allowing you to search for available domain names directly within the platform. You can also connect an existing domain name to your Shopify account. Once you’ve chosen and registered your domain, it’s time to move on to the next step.

Selecting the Right Email Provider for Shopify Integration

When it comes to the actual email service provider, Shopify offers three options for integration: Google Workspace (formerly G Suite), Microsoft 365, and Shopify Email. Each provider has its own set of features, so it’s essential to evaluate your business’s specific needs before making a decision.

Google Workspace and Microsoft 365 are popular choices among businesses as they provide robust email functionality along with a range of productivity tools such as word processing, spreadsheets, and cloud storage. Shopify Email, on the other hand, is a more streamlined and cost-effective option, specifically designed for Shopify stores.

Step 1: Sign up for a Shopify Account

Once you’ve considered all the factors and made a decision on the email provider, it’s time to sign up for your chosen email service. The process may vary slightly depending on the provider you choose, but generally, you’ll need to provide some basic information and select a plan that aligns with your requirements.

Step 2: Verifying Your Domain Ownership

After signing up, you’ll need to verify your domain ownership to ensure the security and integrity of your business email. This step involves verifying your domain by adding a DNS record or modifying an existing DNS entry provided by your email service provider. The exact instructions can be found in the documentation provided by your email provider, which should be easily accessible from your Shopify dashboard.

It’s important to note that DNS changes may take some time to propagate, so be patient during this process. Additionally, ensure that you follow the verification steps accurately to avoid any complications down the line.

Step 3: Configuring DNS Settings for Your Business Email

Once your domain ownership is verified, it’s time to configure the DNS settings for your business email. This step involves updating DNS records to point your domain’s email services to Shopify servers. Again, the exact instructions for this step will depend on your chosen email provider, so make sure to follow their guidelines carefully.

In most cases, you’ll need to create specific DNS records, such as MX (Mail Exchange) or CNAME (Canonical Name) records, to ensure proper email routing. These records may need to be added or modified within your domain registrar’s website or DNS management interface. If you’re unsure about how to proceed, don’t hesitate to reach out to your email provider’s support team for assistance.

Step 4: Creating and Managing User Accounts in Shopify

With your DNS settings updated, it’s time to create and manage user accounts within your Shopify dashboard. User accounts allow you to assign unique business email addresses to employees or team members who require access to your email services. Shopify provides an easy-to-use interface for managing user accounts and allows you to assign different privileges and permissions to each user.

By creating separate user accounts, you can maintain better control over the flow of information and ensure that each team member has access to the necessary emails and features for their respective roles. This is especially useful for businesses with multiple departments or remote teams.

How to Set up Custom Email Addresses with Shopify

Once you’ve completed the initial setup and configuration steps, you’re ready to set up custom email addresses for your Shopify store. Custom email addresses typically reflect your brand or store name and contribute to a professional image. For example, you can set up an email address like or

Shopify allows you to create custom email addresses for your business directly within the platform. The process involves accessing your Shopify dashboard’s Email settings, selecting the option to add a custom email address, and following the on-screen instructions. Depending on your chosen email provider, you may be prompted to enter additional information.

Configuring Email Forwarding with Shopify

Email forwarding allows you to redirect emails received in one mailbox to another specified mailbox. This feature can be beneficial for businesses that want to consolidate their incoming emails or streamline their communication flow. With Shopify, you can set up email forwarding for your custom email addresses, ensuring that all relevant emails are directed to your preferred mailbox.

To configure email forwarding, navigate to the Email settings within your Shopify dashboard and select the custom email address you wish to set up forwarding for. From there, follow the instructions provided by your email provider to enable email forwarding and specify the desired destination mailbox.

Setting Up Email Aliases and Group Emails in Shopify

In addition to custom email addresses, Shopify also allows you to create email aliases and group emails. Email aliases are alternative email addresses that forward messages to an existing mailbox, while group emails enable multiple users to send and receive emails from a shared address.

Enabling email aliases and group emails can enhance collaboration within your team or simplify customer inquiries by ensuring that emails are directed to the appropriate individuals or departments. To set up email aliases or group emails, navigate to the Email settings within Shopify and select the desired option. Follow the instructions provided by your email provider to complete the setup.

Integrating Your Business Email with Shopify’s Mobile App

Shopify’s mobile app allows you to stay connected and manage your business email on the go. Integrating your business email with the mobile app ensures that you never miss important customer inquiries or order notifications, enabling you to provide prompt and efficient customer service.

To integrate your business email with Shopify’s mobile app, download the app from your preferred app store and sign in with your Shopify account credentials. Once logged in, navigate to the app’s settings and select the option to add your business email account. Follow the on-screen instructions to complete the integration.

Managing and Organizing Emails in the Shopify Dashboard

Shopify provides a user-friendly dashboard for managing and organizing your emails. From the dashboard, you can perform various actions such as composing new emails, replying to customer inquiries, and archiving or deleting emails. The intuitive interface ensures that you can easily navigate and find the information you need.

Furthermore, Shopify allows you to organize your emails using labels, tags, or folders, making it convenient to categorize and retrieve emails based on specific criteria. This feature can be particularly useful when dealing with a large volume of customer inquiries or when collaborating with team members.

Troubleshooting Common Issues with Shopify Business Emails

Despite Shopify’s user-friendly interface and robust features, you may encounter occasional issues or difficulties with your business emails. Common issues include delivery problems, spam filters, or email setup errors. Fortunately, Shopify provides comprehensive documentation and support resources to help you troubleshoot any issues you may encounter.

If you’re experiencing difficulties with your business emails, Shopify’s support team is readily available to assist you. Reach out to them through their support channels, which may include live chat, email, or phone support. Be prepared to provide details about the issue you’re facing, as well as any relevant error messages or screenshots.

Maximizing Deliverability: Best Practices for Sending Business Emails through Shopify

Deliverability plays a crucial role in ensuring that your business emails reach the intended recipients’ inboxes. To maximize deliverability, it’s essential to follow best practices for sending business emails through Shopify. These practices include maintaining a clean contact list, personalizing your emails, avoiding spam trigger words, and regularly monitoring your email performance.

Additionally, Shopify provides tools and features to help improve your email deliverability, such as automated spam protection and email authentication protocols. Utilize these resources and stay up to date with industry best practices to ensure that your business emails are delivered successfully and make a positive impression on your customers.

Enhancing Security and Spam Protection for your Business Emails on Shopify

Security is of utmost importance when it comes to business emails. Shopify prioritizes the security of your business communications and implements measures to protect against unauthorized access, data breaches, and spam. However, there are additional steps you can take to enhance the security and spam protection of your business emails.

Shopify recommends following email security best practices, such as using strong, unique passwords for your email accounts, enabling two-factor authentication, and regularly monitoring and reviewing your email account activity. By implementing these security measures, you can minimize the risk of a security breach and ensure the integrity of your business email communications.

How to Sync your Business Emails with Third-party Email Clients (Outlook, Gmail, etc.)

If you prefer using a third-party email client, such as Outlook or Gmail, to manage your business emails, Shopify allows you to sync your Shopify mailbox with these clients. Syncing your business emails with a preferred email client enables you to access and manage your emails using familiar interfaces and features.

To sync your business emails with a third-party email client, consult your email provider’s documentation or support resources. They will provide step-by-step instructions on how to configure the email client settings and establish the necessary connection with your Shopify mailbox.

Advanced Tips and Tricks for Customizing your Business Emails on Shopify

Shopify provides advanced customization options for your business emails, allowing you to tailor the design, layout, and content to align with your brand identity. By default, Shopify emails have a standard template, but you can utilize Shopify’s Liquid programming language to make advanced customizations if desired.

To access and modify the email templates, navigate to the Shopify dashboard’s Email settings area. From there, you can edit the various email templates, such as order confirmation, shipping notifications, and customer account-related emails. Shopify’s template editor provides a user-friendly interface, making it easy to customize the email templates according to your preferences.

Utilizing Autoresponders and Automated Email Campaigns with Shopify

Autoresponders and automated email campaigns can be powerful tools to engage with your customers and automate certain aspects of your email marketing efforts. Shopify allows you to set up autoresponders and automated email campaigns directly within the platform, making it easy to nurture customer relationships and drive sales.

Autoresponders enable you to automatically send pre-defined messages in response to specific customer actions or events, such as welcome emails or order confirmations. Automated email campaigns, on the other hand, allow you to send a series of targeted emails to customers based on their behavior or purchase history.

To set up autoresponders and automated email campaigns, navigate to the Shopify dashboard’s Marketing section. From there, you can access the Email Marketing feature and explore the available options for creating and managing your campaigns.

Analyzing Performance: Tracking and Analyzing Metrics for your Business Emails on Shopify

Tracking and analyzing email performance metrics is crucial for gaining insights into the effectiveness of your email marketing efforts. Shopify provides built-in analytics and reporting features that allow you to monitor the performance of your business emails, including open rates, click-through rates, and conversion rates.

To access email performance metrics, navigate to the Analytics section within your Shopify dashboard. From there, you can view detailed reports and gain valuable insights into your email campaigns’ effectiveness. By analyzing these metrics, you can identify areas for improvement and optimize your email marketing strategies to achieve better results.

Creating a business email with Shopify is a relatively straightforward process that offers numerous benefits for your online store. With Shopify’s intuitive platform and comprehensive features, you can establish a professional business email presence, enhance customer communication, and streamline your operations. By following this step-by-step guide, you’ll be well on your way to creating and managing your business email successfully on Shopify.

Implementing a professional business email strategy has never been easier – start today and take your Shopify store to the next level!