How to Remove Shop Pay from Your Shopify Store
By Sam Thomas Davies Head of Content
@ Sleeknote

In this article, we will guide you through the process of removing the Shop Pay feature from your Shopify store. Shop Pay is a convenient payment option that allows customers to save their shipping and billing details for faster checkout. However, you may have reasons for wanting to disable this feature, whether it’s to explore alternative payment options or optimize the checkout process. We will cover all aspects of removing Shop Pay, including the impact on your store’s checkout process, challenges you may encounter, and best practices for communicating changes to your customers.

Understanding the Shop Pay Feature in Shopify

Before we dive into the steps of removing Shop Pay, let’s take a moment to understand what it is. Shop Pay is a built-in payment feature offered by Shopify that aims to simplify the checkout process for customers. It allows them to securely save their shipping and billing information, making future purchases quicker and more effortless. Shop Pay also offers features like order tracking and package protection, enhancing the overall shopping experience for customers.

However, there may be instances where you want to remove Shop Pay from your Shopify store. Whether it’s due to compatibility issues with other payment gateways or a desire to explore alternative payment options, disabling Shop Pay is a straightforward process that we will discuss in detail in the following sections.

One important thing to note about Shop Pay is that it is only available to merchants using Shopify as their e-commerce platform. If you are using a different platform, you will not have access to this feature. However, Shopify offers a wide range of other payment options that you can explore to provide a seamless checkout experience for your customers.

Another benefit of using Shop Pay is that it can help increase conversion rates for your online store. By allowing customers to save their information and streamline the checkout process, you can reduce cart abandonment and encourage repeat purchases. This can ultimately lead to higher sales and customer satisfaction.

Why you might want to remove Shop Pay from your Shopify store

There are several reasons why you might consider removing Shop Pay from your Shopify store. Firstly, if you are using multiple payment gateways, you may want to streamline your checkout process by eliminating any redundant options. Additionally, you might want to assess the impact of removing Shop Pay on your store’s conversion rates and user experience. By exploring alternative payment options, you may also gain access to additional features and benefits that better align with your business goals.

Step-by-step guide to disabling Shop Pay in Shopify

To disable Shop Pay in your Shopify store, follow these step-by-step instructions:

  1. Log in to your Shopify admin dashboard.
  2. From the left-hand sidebar, select “Settings” and then click on “Payment providers.”
  3. Scroll down to the “Third-party providers” section and locate Shop Pay.
  4. Click on the “Deactivate” button next to Shop Pay.
  5. Confirm the deactivation by clicking on the “Deactivate” button in the pop-up window.
  6. Shop Pay is now disabled in your Shopify store. You can always reactivate it by following the same steps and selecting “Activate” instead.

Assessing the impact of removing Shop Pay on your store’s checkout process

After disabling Shop Pay, it is crucial to evaluate the impact on your store’s checkout process. Keep a close eye on your conversion rates, average order value, and customer feedback. Analyzing the data will help you determine if the removal of Shop Pay has had any significant impact on your customers’ willingness to complete their purchase. It’s worth noting that factors such as alternative payment options and the overall user experience can influence the results.

Additionally, consider conducting A/B tests to assess the changes made. By comparing the performance of your checkout process with and without Shop Pay, you can make data-driven decisions and identify any areas for improvement.

Exploring alternative payment options for your Shopify store

Now that Shop Pay is disabled, it’s essential to consider alternative payment options for your Shopify store. Shopify offers a wide range of payment gateways that you can integrate into your store, such as PayPal, Stripe, and Authorize.Net. Research the available options, keeping in mind factors like transaction fees, supported currencies, and compatibility with your target market. Take the time to explore and test different payment gateways to find the one that best fits your business needs and provides a seamless checkout experience for your customers.

The pros and cons of removing Shop Pay from your Shopify store

When deciding to remove Shop Pay from your Shopify store, it’s essential to weigh the pros and cons. Let’s examine both sides:


  • Streamlined checkout process by eliminating unnecessary payment options.
  • Opportunity to explore alternative payment gateways with additional features.
  • Potential improvement in conversion rates and customer satisfaction.


  • Customers who are familiar with and prefer using Shop Pay may be inconvenienced.
  • Potential decrease in checkout speed if the alternative payment option is not as seamless.

Considering these pros and cons will help you make an informed decision that aligns with your store’s specific requirements and goals.

Common challenges when removing Shop Pay and how to overcome them

When removing Shop Pay from your Shopify store, you may encounter some challenges along the way. Let’s address a few common ones and discuss potential solutions:

Challenge 1: Customer resistance to change

Solution: To minimize customer resistance, clearly communicate the reasons for removing Shop Pay and highlight the alternative payment options available. Provide step-by-step instructions on how to use the new payment method and emphasize any additional benefits they may gain from using it.

Challenge 2: Checkout process optimization

Solution: When removing Shop Pay, take the opportunity to optimize your checkout process as a whole. Simplify form fields, reduce distractions, and ensure that the new payment option is integrated seamlessly with the rest of the purchasing journey. Regularly test and monitor the checkout process to identify any areas for improvement and alleviate any potential frustrations for your customers.

Best practices for communicating changes to customers when removing Shop Pay

When removing Shop Pay from your Shopify store, it’s crucial to effectively communicate these changes to your customers. Implementing the following best practices will help ensure a smooth transition:

  • Send out email notifications to your customers, announcing the removal of Shop Pay and introducing the alternative payment options available.
  • Create a dedicated webpage or update your existing FAQ page to provide detailed instructions on how to use the new payment method.
  • Include pop-up notifications or banners on your website to inform visitors about the changes and direct them to the updated payment options.
  • Train your customer support team to handle any questions or concerns related to the removal of Shop Pay and guide customers through the new payment process if needed.

Measuring the success of removing Shop Pay in your Shopify store

To measure the success of removing Shop Pay, it’s important to define key performance indicators (KPIs) and track them over time. Consider the following metrics:

  • Conversion rates: Compare conversion rates before and after removing Shop Pay to determine if there has been any notable change in customer behavior.
  • Average order value: Analyze if the removal of Shop Pay has affected the average order value, signaling any potential changes in customer spending habits.
  • Customer feedback: Solicit feedback from your customers through surveys or feedback forms to gain insights into their satisfaction and identify any areas for improvement.

By regularly monitoring these metrics, you can assess the overall impact of removing Shop Pay on your store’s performance and make data-driven adjustments as needed.

Tips for optimizing the checkout process after removing Shop Pay

After removing Shop Pay, optimizing your checkout process becomes even more critical. Implement the following tips to streamline the customer experience:

  • Minimize the number of form fields required during checkout to reduce friction and speed up the process.
  • Ensure that your checkout page is mobile-friendly and responsive, providing a smooth experience for customers on different devices.
  • Display trust badges and security seals to instill confidence in your customers and alleviate concerns regarding security.
  • Offer guest checkout options to cater to customers who prefer not to create an account.

Continuously test and refine your checkout process to identify areas for improvement and consistently provide a frictionless experience for your customers.

Case studies: Successful stories of stores that removed Shop Pay and saw increased conversions

Looking for inspiration? Let’s explore a few case studies of stores that removed Shop Pay and experienced increased conversions:

Case Study 1: “Trendy Apparel”

Trendy Apparel, an online clothing store, disabled Shop Pay and focused on optimizing their checkout process. By simplifying the form fields and integrating a user-friendly alternative payment option, they saw a 15% increase in conversions within the first month. Customers appreciated the streamlined checkout experience and felt more confident completing their purchases.

Case Study 2: “Home Essentials”

Home Essentials, a home goods retailer, decided to remove Shop Pay and replaced it with a range of popular payment gateways. By diversifying their payment options, they catered to a broader customer base and allowed customers to use their preferred payment methods. As a result, Home Essentials experienced a 10% increase in conversions, with customers praising the flexibility and ease of the new payment options.

These case studies demonstrate that with proper planning, optimization, and effective communication, removing Shop Pay can lead to positive outcomes for your business.

Analyzing the impact of removing Shop Pay on customer satisfaction and retention

While it’s essential to assess the impact of removing Shop Pay on conversion rates and order value, it’s equally important to evaluate customer satisfaction and retention. Monitor customer feedback and reviews to gauge their sentiment towards the changes made. If customers express dissatisfaction or encounter issues with the new payment options, it’s crucial to address and resolve them promptly.

Listen to your customers’ feedback and make adjustments if necessary. By maintaining open lines of communication and ensuring a positive shopping experience, you can foster customer loyalty and drive repeat business.

Addressing concerns about security and fraud prevention after removing Shop Pay

When removing Shop Pay, customers may express concerns about the security and fraud prevention provided by alternative payment options. It’s important to address these concerns proactively to maintain trust. Consider implementing the following measures:

  • Utilize payment gateways with robust security features, such as encryption and fraud detection systems.
  • Display trust badges and security seals prominently on your website to reassure customers of the safety of their transactions.
  • Clearly communicate the security measures in place and how their personal information will be protected.
  • Offer support channels, such as live chat or a dedicated customer support team, to address any security-related questions or concerns.

By prioritizing security and actively addressing customer concerns, you can build confidence and ensure a secure shopping experience for your customers.

Exploring other payment gateways compatible with Shopify as alternatives to Shop Pay

Now that Shop Pay has been removed, let’s discuss some alternative payment gateways compatible with Shopify:

PayPal is a widely recognized and trusted payment gateway that allows customers to securely pay with their PayPal account or credit/debit cards.
Stripe offers a developer-friendly payment platform that supports various currencies and payment methods, including credit/debit cards, Apple Pay, and Google Pay.
Authorize.Net is a popular payment gateway that provides advanced fraud protection, recurring billing, and a variety of payment options.

These are just a few examples, and there are many other payment gateways available to explore. Take the time to research, compare features and fees, and find the payment gateway that best meets your business needs.

Removing Shop Pay from your Shopify store requires careful consideration and planning. By following the step-by-step guide provided, assessing the impact, and implementing best practices, you can successfully transition to alternative payment options and optimize your checkout process. Remember to monitor key metrics, listen to customer feedback, and make adjustments as needed to continue improving the overall customer experience.

Removing Shop Pay is an opportunity to enhance your Shopify store’s checkout process and ultimately drive increased conversions and customer loyalty. Embrace this change with confidence and take advantage of the alternative payment options available to provide your customers with a seamless and secure shopping experience.