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Support
Let visitors call you directly during opening hours if they get stuck or have questions.
When shoppers hesitate or browse more than usual, they might be unsure. Showing your phone number in a timely popup helps them feel supported and confident. It creates a direct path to real-time help, builds trust, and keeps them moving toward purchase.
You can schedule this campaign to show during your team’s working hours and automatically switch to the after-hours version when you’re offline. That way, your support is always timely and relevant.
Start by adding a link to your FAQ.
Then update the images, colors, and fonts to match your brand style.
Click the phone element and replace the country code and number with your support line.
Decide when the campaign should appear.
For example: after 6 seconds on the site or after the visitor has scrolled 35% of the page.
Show the campaign only to visitors who’ve viewed multiple pages.
This can indicate that they’re either really interested or need help.
Schedule the campaign to appear only during your support team’s working hours and repeat on chosen days.
Tip: Combine this campaign with the after-hours version to offer consistent support around the clock, even when your team is offline.
Click the campaign or link to load it directly into your Sleeknote account.
Let visitors submit a question when you’re offline, so they’re not left hanging.
Increase Sales
Show the right products at the right time to boost engagement and increase order value.
Catch leaving visitors with a last-chance popup and guide them straight to your final offers before time runs out.
A Black Friday support popup lets visitors call your team directly during working hours. It provides immediate, human-to-human help that builds trust and helps guide hesitant shoppers toward a purchase.
Immediate support prevents potential cart abandonment, resolves questions fast, and creates a smoother shopping experience during peak sales. A support popup gives your Black Friday shoppers a direct path to help when they need it most.
Seeing a phone number offered through a support popup reassures visitors that real help is just one call away. It adds a personal, human touch that increases confidence and trust in your brand.
You can set the popup to display only during your team’s active support hours and choose which days it should repeat. This ensures help is available when your team is ready to take calls.
You can schedule the Black Friday support popup to run only during working hours. To ensure support is available around the clock, pair it with an after-hours version that offers alternate contact options like your FAQ or email.
Use triggers like time spent on page, scroll percentage, or multi-page views to detect hesitation or high interest. These behaviors often signal when a visitor may need immediate assistance.
Set the popup to appear after a visitor has engaged with your site—for example, after scrolling or viewing multiple pages. Keep the message helpful and clear, such as “Need help? Call us now.”
Track call volume, conversion rates for visitors who interacted with the popup, and customer satisfaction. These insights will help you assess how effective the popup is at assisting and converting shoppers.
Use a visible phone number, a clear call-to-action like “Call Us,” and a friendly, supportive tone. Include a link to your FAQ for added value, and match the design to your site branding.
It creates a real-time safety net for unsure shoppers. By offering instant support, you reduce friction, increase conversions, and leave a positive impression during one of the busiest shopping events of the year.
